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  - All Frisbees & Flyers
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  - All Pens
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  - All Wedding Napkins
  - All Wedding Shot Glasses
  $1 or Less
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  Low Minimum
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  Top 40 Promotional Products Promos
  All Beer Mugs
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  All Sports & Bike Bottles
  Auto & Travel Accessories
  Bags, Totes & Luggage
  Bottles, Cups & Mugs
  Calculators
  Calendars, Planners & Cards
  Disposable & Paper Goods
  Document & Card Cases
  Earth & Go Green
  Electronics & Tech
  Frisbees & Flyers
  Glass, Plastic & Ceramic Mugs
  Glassware & Ceramics
  Golf
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  Housewares & Kitchen
  Keychains & Luggage Tags
  Magnets
  Octoberfest Party Beer Steins & Mugs
  Office & Desk Items
  Outdoor, Leisure & Fitness
  Pens & Writing Instruments
  Personal & Amenities
  Plastic Beer Mugs
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HELP:

Contact Us

Ordering & Merchandise

Artwork

Special Services

General Policies, Terms, & Conditions


Frequently Asked Questions


Contact Us:
Rush Order Contact Information:

For orders or questions which have an immediate or tight deadline, please call us immediately at (718) 888-9858.
If there is no immediate or tight deadline, feel free to email us at the appropriate email department below. Emails are usually responded to within the hour, but due to the high volume of emails which we receive, we ask your patience in our response if backlogged.

Business Hours of Operation:


Our regular business hours (EST) are: Monday through Thursday: 9:00 am to 6:00 pm
Friday: 9:00 am to 3:00 pm

As we would like to assist in any way we can, and in a speedy and efficient manner, to avoid the back & forth of email, we recommend you calling to receive an immediate response to your question or concern, and speaking with a sales representative to solve any questions or issues you might have.


Ordering & Merchandise:
Ordering

How to Order, Step by Step
Minimum Order Quantities, Overruns & Underruns
Rush Service, Rush Delivery
Product Pricing


Product Detail

Product Availability
Custom Products



Samples
Actual Product Proofs
Corporate, Government, Not for Profit & Educational Purchases
Large Volume Custom Merchandise





Product Color/Style
Custom Quotes


How to Order, Step by Step:

Ordering is not as overwhelming as it seems. We always recommend that you ensure lowest and correct product pricing and availability by calling us, prior to placing your order.

You can either place the order by telephone with your sales professional, or continue to place your order through our easy online “instant quote“ order & checkout system in 3 easy steps:

1) Select Your Item:

 To begin, find your item and enter in your desired quantity and production type. Choose any add ons to your product, such as item color. Specify your imprint color and any additional info in the “Special Instructions” box. Add to your cart and begin the checkout process. You will be able to specify the imprint type and location after you have added the items to your cart.

2) Send Your Art:

 Once items have been added to your cart, follow the online steps to completing your order. Once the payment and shipping details of your order are completed & verified, select your artwork location, color and other options following the online process. You can either upload, email or mail your artwork to us. Please see artwork guidelines to ensure the best results. Once you have completed online, telephone, or email ordering, you will always be contacted by a sales professional to transition your order and artwork with complete accuracy. We will then begin the back end process to pull and count your product, allocate & prep our machinery, process inks, clean and prepare screens, and have production schedule your order for your time frame.

3) Approve & Return Order Confirmation & Art Proof:


You will receive an instant email order confirmation followed by a hard copy of an art proof approval by email or fax, along with the details and layout of your order & artwork, showing how it would appear on your product. To ensure correctness, we ask that you sign, date and return the approval by fax, or scan & email, in a timely manner and send back to us to complete order entry. Your order will then be matched with your artwork, and your product will be produced, boxed & shipped. Our quality control department will follow your order throughout, to ensure we maintain the highest level of production excellence and avoid any discrepancies or errors.


Minimum Order Quantities, Overruns & Underruns:

If you require only a small quantity, we’ll do our best help you keep your budget to a minimum. Depending on the product, we usually can accommodate less than minimum quantities. Please confirm any charges for breaking standard quantities prior to placing your order. Should your order overrun as with industry standards, you will be billed once your order has shipped. Should your order be underrun, you will be credited. If you are not willing to accept overruns, we must be informed prior to placing your order, as a 15% charge may be added to your order total. For any questions regarding out overrun/underrun policy, please contact us prior to placing your order at (718) 888-9858 or click here to email us.


Rush Service, Rush Delivery:


We strive to meet your needs in getting it there, on time, every time. We streamlined our in house facility to accommodate rush production at a reasonable cost. Should you need expedited production or rush delivery, depending on the product and your budget, we can usually offer you a variety of rush production service options, rush shipping, or both, all to meet your in hands date.

Please let us know of your absolute required date so we can schedule your order into production accordingly and provide you with rush delivery options. We cannot be held responsible to meeting event dates if we aren’t notified when you place your order. 

Should you need to fast track your order once it has already been placed, call us immediately at (718) 888-9858 to reschedule your ship date, change your shipping method of service and target your new required date.


Product Pricing:

Our dedicated staff of web guys & gals certainly do their diligence in entering in products, prices, descriptions and a whole lot more. Since they are mostly human, an occasional error may be listed on our website. Please accept our apologies in advance that 1,000 printed shirts do not really cost $4.00. To ensure pricing, descriptions, or any other important information is accurate, we suggest that you call in to confirm at (718) 888-9858 or click here to email us. We will do our best to catch any errors, and notify you in a timely manner. We naturally reserve the right to refuse an order based on incorrect product or pricing information.


Samples:

We are happy, thrilled, actually to provide you with samples of our high quality merchandise so you can see and feel the difference we have perfected. Should you require a sample or product proof, let us know by calling us at (718) 888-9858 or click here to email us. We ask that you help defray costs by providing us with a Fed Ex or UPS shipping number, or provide us with payment for the nominal shipping charge. Due to the high level of sample request abuse, samples are charged per piece, which are credited to your order, when placed.


Actual Product Proofs:

It’s only natural to want to see & feel the finished product before placing a large order. We encourage you to speak with your sales representative about having a single piece physical production sample proof made up prior to your order being fulfilled. Should there be any corrections or changes made, the balance of your order would be unaffected by prior changes, and be made the way you intended. Usually, a nominal fee is added to your order, and any screens or art charges would be credited to your final order, once the sample is approved. Let us know how we can help by calling us at (718) 888-9858 or click here to email us.


Large Volume Custom Merchandise:


We are happy to provide the industries most competitive pricing on our product. Should you need specialized, personalized large volume or custom pricing on any of our products, a custom manufactured item, or a special combination arrangement, contact us to receive a custom quote by calling us at (718) 888-9858 or click here to email us.


Corporate, Government, Not For Profit & Educational Purchases:


We are proud of our work in the in Corporate, Government, Not For Profit & Educational sectors and offer attractive and competitive pricing and terms to these institutions. Should your order require more personal assistance, contact a knowledgeable Sales Professional to receive the attention you deserve by calling us at (718) 888-9858 or click here to email us. Feel free to fill out a credit application to fax in with your PO, and it will be reviewed for approval by our corporate sales team. Click here for our Credit Application


Product Availability:

We do our best to maintain an adequate supply of our products in stock. From time to time products do sell out and we do our best to replenish our warehouses. Should a product become unavailable you will be notified in a timely manner. We do suggest that you call in advance at (718) 888-9858 or click here to email us and to ensure current stock levels. Although we cannot be held responsible for an out of stock product, or discontinued items, we will do our best to comb through our warehouse for that last few cartons that you need.

Product Color/Style:

Sometimes the exact color or style you need just isn’t available. Or sometimes the previous order called for 25,000 units of the purple item you needed, and we need some time to replenish our warehouse. In general for all items, and especially for calendar and seasonal items, we suggest you call in at (718) 888-9858 or click here to email us to determine availability, and strongly recommend you choose a backup color or style as a second choice.


Custom Products:

Need something simple? Extravagant? Something impossible to find? We can custom manufacture most items in almost all categories. Give us a call at (718) 888-9858 Custom Quotes:

Should you need a large quantity, or special delivery, please call us at (718) 888-9858 or click here to email us. We’ll sharpen our pencils to make the numbers work, and often, go below our low margins to ensure your product is made at the best possible price.

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Artwork:
Artwork

Font Library
Clipart Search
Imprint & PMS Colors



Requirements and Procedures

Paper/hard Copy Artwork Requirements
Mailed Artwork Guidelines
Digital/Electronic/Emailed Artwork Upload
Digital/Electronic/Emailed Artwork Upload Requirements & Guidelines
General Artwork Information
Screen & Setup Charges
Additional Imprints / Running Charges
Setup Charges
Free and Fee Art Services
Email Artwork Proof
Art Proof Acceptance
Original Paper Art Returns
Legal

Website & Submitted Image Copyright & Trademarks
Use of / Imprinting Trademarked/Copyrighted Material
Consent, Acceptance & Transfer of Ownership
Artwork Transfers
Use of Logos

Types of Printing


Screen Printing
Offset Printing
Full Color/ Four Color Process
Emboss & Deboss
Hot Stamping
Pad Printing
Half Tones
Tapered & Seamed Products



Font Library:


Looking for just the right font? Our font database have hundreds of different styles., let us know, and we will work with you to find the font style that fits the bill. See below for our most popular style fonts. Our sales professionals will note any specific image or font request and work directly with our in house art department to custom create the perfect lettering font, image or theme for your artwork. We can even furnish several choices of a similar theme for you to choose the most appropriate version. Once your order is placed, your artwork will be sent to you for approval, prior to printing. Should you require any changes, simply let us know, and we’ll take care of it. Once your artwork proof is signed off, we’ll put it directly into production. Ask your sales professional any questions you may have by calling us at (718) 888-9858 or click here to email us.



If you still don’t see what you are looking for, email us for a full image list of available fonts



Clipart Search:


We have thousands of royalty free images in our art department’s library which we can use to create or add to your artwork, usually without a fee. At this time, due to the hundreds of thousands of images we do not have an online searchable format for you to view our art database, but, using your verbal or written instructions, our sales professionals will note the specific request and work directly with our in house art department to custom create the perfect image or theme for your artwork. We can add lettering in the style of your choice, and supply you with a high resolution copy in a profession file type for your records and future use. We can even furnish several choices of a similar theme for you to choose the most appropriate version. Once your order is placed, your artwork will be sent to you for approval, prior to printing. Should you require any changes, simply let us know, and we’ll take care of it. Once your artwork proof is signed off, we’ll put it directly into production. Ask your sales professional any questions you may have by calling us at (718) 888-9858 or click here to email us.


Imprint & PMS Colors:


We can print your artwork in almost any color. Just write in your color choice in the "Special Instructions" box found on the product page (right above the "Add to Cart" button. We always suggest printing light color inks onto dark colored products and vice versa). For most items, our most popular imprint colors are:

black
white
navy
royal
reflex blue
process (baby) blue
teal
green
dark green
purple
maroon
brown
dark red
bright red
orange
yellow
gold
silver

Colors shown above are for illustrative use only and do not represent actual color ink used.

-->Still need more color choices?<--- click here to see a full PMS (Pantone Matching System) Color Chart ;

If your color choice is not listed here, please ask us, as there may be additional colors available for different items. Metallic imprint colors are available as well. Please note that image and exact imprint colors may vary slightly during production runs and on repeat orders. We can match your PMS color when requested, and a $45.00 PMS color match will apply. PMS color will be matched as closely as possible but cannot always be guaranteed. Bear in mind that PMS color matching is based on white backgrounds and may be different on colored or clear backgrounds. PMS color match charge applies for exact reorders as well. Exact matches to previous order can’t be guaranteed. PMS color matching may not be available for hot stamping or foam silk screening. Hot stamp imprints are applied with a different technique and can’t be guaranteed against rubbing off. Although we will try to ask, unless notified otherwise, we will do our best to choose the method of imprinting best suited to the order. If your order requires a change of imprint color, a fee may apply.


Paper/hard Copy Artwork Requirements:


We require clean, clear sharp crisp images to reproduce your artwork. Acceptable examples are business cards, letterheads, stationary, once color and laser printer artwork with a minimum output of 600 dpi. For multiple color artwork, we can color separate your paper/hard copy. Fees may apply. Please read our mailing artwork guidelines next. Ask your sales professional any questions you may have by calling us at (718) 888-9858 or click here to email us.


Mailed Artwork Guidelines:


Should you be mailing us original hard copy camera ready art, we recommend sandwiching only it between 2 pieces of stiff paperboard. Do not staple, paper clip, or write on original art. Please make any notes or requirements on a photocopy of the original, and enclose in the same envelope, outside of the sandwich


Please send via UPS or Fed Ex. Due to experience, we do not recommend using the US Post Office.

We strongly suggest that you call prior to sending any orders, documents or artwork.

Our mailing address is:

PromosOnline.com
Customer Service Department
361 Beach 12th Street
Far Rockaway, NY 11691-5503


Digital/Electronic/Emailed Artwork Upload:

Once you have added your order to your shopping cart and begun checkout, you will be able to then submit your artwork electronically, or click here to email art.


Digital/Electronic/Emailed Artwork Upload Requirements & Guidelines:

In order to properly reproduce your art, we can only work with “camera ready art” obtained from clean, crisp, high quality originals. Acceptable PC file types are .tif, .eps, .ai, .psd, and .pdf. For .tif files, to reduce file transfer size, we recommend reducing one color artwork to 1 bit, black & white, or greyscale images. Although not usually the case, certain .doc or embedded images may be acceptable, but do to unintentional malicious virus or worm files we can only accept image files. Due to image loss low resolution .jpeg and .gif files will not transfer with desired quality. We require a high quality black and white original, printed at a minimum of 600 dpi, that has crisp, sharp edges and needs no further touch up. We cannot use pre-screened / pre-tinted artwork or halftones. Some thin lines, small copy and reverses may not reproduce as submitted and may need to be altered to imprint clearly. We accept black and white "raster" art created at a minimum of 600dpi in .tiff format or multi color art sent in "vector" format saved as an .eps file. Important: All vector art fonts in .eps and .ai must be included or converted to outlines/curves. All placed images must be included. We recommend a hard copy of the file accompany the order. Ask your sales professional any questions you may have by calling us at (718) 888-9858 or click here to email us.


General Artwork Information:

Factory reserves the right to determine acceptable art which may vary according to product. Art Dept time is billed at $75.00 / hour. A charge will likely result when you submit: faxes, photo copies, actual products, images from the web, newspaper ads, low resolution business cards or stationery, napkins, patches or anything else that is determined to be unacceptable. All multi-color imprints must be provided camera-ready, color-separated with composite or may incur a $75.00 art charge. You will be notified in advance of any charges unless verbal instructions are given to proceed, or to meet your rush deadline and you have not indicated to proceed with the needed changes. Industry standard is 1/32" movement in any direction. Foam products allow 1/8" movement. Multi-color imprint is on both sides vary from product to product. Copy size will depend on product. We will use our discretion for best imprint. Larger text may be required on products with a porous surface.


Screen & Setup Charges:

Screen charges are usually charged for the manufacture of a screen, chemical preparation and transference of your artwork onto the screen, cleanup & inspection of your image to ensure a quality image, and when order is completed, protection, storage and maintenance of your screen for future orders, when indicated. Due to the high cost and detailed work needed for he manufacture of a quality screen and since each color printed require a separate screen used, screen charges are billed by the amount of colors in your imprint., each color. (1 color imprint =1 screen charge. 2 color imprint =2 screen charges etc)


Additional Imprints / Running Charges:

For most items that require the printing of a separate/additional/running color, there will be an additional imprint color charge. This charge is required to offset the materials, time, and labor required for the additional running of your item through the print & drying machinery.


Setup Charges:

We are required to recoup some of the cost involved in production, quality control and oversight of your order. Most orders require several machinery operators several hours to properly initialize, setup, configure, run, clean up and shut down our printing and drying equipment. In addition, they must also, calibrate and dry run your product, testing the integrity of the print, as well as saturation, coverage, consistency and durability of each run. After the dry run on a tester, actual production begins, all with a close eye, and followed up by a quality control team member. Should any irregularities exist, the entire process is repeated. This charge is usually not added on blank items.


Free and Fee Art Services:

Need help creating an imprint? We can help by creating artwork for your imprint, in both choosing an appropriate clipart image and setting up any text lettering in a variety of choices for you to choose from, all at no charge. We have thousands of images in our art department, and hundreds of text font styles. At this time, due to the hundreds of thousands of images and hundreds of font styles, we do not have an online searchable format for you to view our internal collection of images and font styles, but, using your verbal or written instructions, our sales professionals will note the specific request and work directly with our in house art department to custom create the perfect image or theme for your artwork. Should your art need touching up or minor corrections, we can usually perform artwork cleanup at no charge. Complex or extensive artwork will incur a fee, and you would be notified in advance of the extent of the work needed.


Website & Submitted Image Copyright & Trademarks:

All images contained in this website are for illustration purposes only. We enforce trademark and copyright infringement law. All trademarked and copyrighted images are the property of their respective owners and used with limited rights for illustration purposes only.

Unless otherwise notified in writing, we reserve the right to use, publicize, advertise, recreate and reproduce any artwork or image supplied to us for our own advertising and/or examples of production ability. You expressly grant us this permission when submitting your art. We agree to never using your artwork for another customer, and highly respect your artwork to be privileged, and for your use only.


Email Artwork Proof:

You will receive an e-mail proof of your standard, camera ready submitted artwork via e-mail immediately, and almost always within 1 business day of receipt of your artwork. Complex, multi color and non standard processed artwork may be longer. Please be sure to enter a valid e-mail address and check for your proof to avoid delaying your order. You must approve this proof before production will begin. Check your e-mail’s bulk / spam / junk mail folders to ensure you do not accidentally delete this message. Please note, unless expressly notified otherwise, should your order be on a tight deadline, we reserve the right to begin production of your order prior to receiving your approved art proof, and does not constitute neglect, inaction, or the right to cancel or refuse your order, as art proof approvals are provided as a courtesy, and to maintain our own internal quality control measures.

 

Art Proof Acceptance:

By agreeing to these terms and conditions, you acknowledge that you will receive an artwork proof via e-mail and/or fax for your order. You also acknowledge that you are responsible for the timely approval of this proof. We will not be held liable for missed event dates, missed shipping dates, or delays in production caused by failure to approve the artwork proof. Proofs are sent to ensure accuracy of artwork prior to it’s production, therefore, it is the sole responsibility of the customer to ensure spelling, grammar, and all punctuation, names, dates, and other information on these proofs is correct. Once an order has been approved, no changes will be allowed and 100% liability will fall upon the buyer. We do not accept any responsibility for an approved proof that has been incorrectly spelled, or has incorrect artwork laid out. Please review your proof and make any changes prior to returning it. This method is our only way of ensuring the correctness of your artwork.


Use of / Imprinting Trademarked/Copyrighted Material:

In the event we are asked by a customer to use any logo, copy, trademarked / copyrighted intellectual property, the customer must provide in written form, a signed copy of an official body authorizing the use of said logo / intellectual property. It is the customer’s responsibility to ensure compliance with applicable copyright and / or trademark laws, and by using such intellectual properties, the customer agrees accept full responsibility from any legal action as a result of the use of intellectual properties. The customer also agrees to waive any right to bring legal action against us for the use or misuse of intellectual properties. The customer is also responsible for all legal fees, attorney’s fees, court costs, and other damages and expenses incurred by us as a result of any lawsuit resulting from the use of intellectual properties at the customer’s direction. Logos used on this website are an indication of imprint ability, and do not necessarily reflect endorsement of these products by these companies.


Consent, Acceptance & Transfer of Ownership:

Unless notified in writing otherwise, all orders, artwork, customer information, and details become our intellectual property deemed fit for our use in publication, advertisements, recreations and reproductions for our personal advertising and/or examples of production ability. Should you alone require ownership of any order, artwork or information, and you notify us accordingly, your confidence will be respected.


Full Color/ Four Color Process:

We can print 4-color process on many of our products. Color separation charges, minimum quantities and running charges are listed by item. Some specialized items will require a copy of the image for a quotation. Silkscreens printed at 75 lpi, Pad Prints at 110 lpi. Supply art digitally at 600 dpi in .eps format. PMS color match cannot be guaranteed on process printing. Image and exact imprint colors may vary slightly during production runs and on repeat orders.


Screen Printing:

Is the process for smaller quantities and the best quality image. Screened images are very sharp and crisp with good ink opacity, and even the ability to over print multiple colors to solve registration issues in some art. One disadvantage is that multiple colors must be printed and re-registered one at a time making it more costly than offset printing, and is limited to one side only on cups. Multi color registration may have a variation of approximately 1/8”.


Offset Printing:

Provides an economical way of printing larger quantities. Offset printing handles multi-color and tight registration artwork as it lays all of the colors down in one pass. Paper cups and Napkins are available in up to 4 colors, and all other items are available in up to 6 colors @ 25,000 qty. or greater, otherwise limited to 4 colors. Multi color imprints are available as one side, two sided, and wrap. Registration may have a variation of approximately 1/32”. Quality of offset printing is sometimes less than screen printing due to the high printing speeds, resulting in slurring at the top and blurring towards the bottom of the imprint area. Ink coverage is thinner than screen printing resulting in an imprint which may look transparent, especially on clear items. Dot gain in halftones is often up to 20%. Butt registration is allowed, but trapping is not. Do not expect the same clarity and opacity of print as screen printing. Please request random samples or product proofs if this is a concern.


Emboss & Deboss:

Is a printing method which uses heat and pressure to create a raised or recessed image into napkins. This printing method is best suited for bold imprints with out fine detail, halftones, or reversed images. These imprint methods are available on all napkins, however please be aware that the image is not as crisp on the Almost Linen napkins due to the thickness of the product.


Hot Stamping:

Is a printing method which uses heat and pressure to transfer a metallic foil to the item being imprinted. Due to the softness of the napkins/coaster, a certain amount of bleeding and fill-in will occur with fine detail/reverse images. Logos with fine detail/reverse images are recommended to be screen printed. Please note that since foil is stamped on the napkin/coaster, large solid areas may flake during use. Halftone images are not able to be hot stamped.


Pad Printing:

Is a printing method which uses a silicon pad to pick up ink from a plate and transfers the ink directly onto the item being printed. This printing method is best suited for unusual shaped items, imprints with fine detail and halftones. Disadvantages of this printing method are the limited imprint area, ink opacity and subtle tonal changes in the imprint on large solid areas. Due to the thin ink transfer and limited ink opacity, it is not recommend to print on dark substrates without first putting a white base down, this adds an additional color charge to the cost the item being printed. On most of our items we are limited to 5 colors of imprint.


Half Tones:

Our half tone screens vary from item to item, but generally are printed from 45 lpi-75 lpi for silk-screening, 85 lpi-110 lpi for pad printing. Line screen may vary per production requirements. Halftones must be sent as digital files and created in a vector format such as Illustrator .eps. Placed images are not acceptable. Not available for hot stamping or FunFoam. Half-tone images may require additional running charges on some items.


Tapered & Seamed Products:

Imprint may distort on tapered products such as cups, mugs, megaphones and funnels. When designing a wrap or oversized print, please inquire about the seam location, as your image will not print well on a seam.


Artwork Transfers:

Artwork cannot be transferred from one customer to another without written permission from the original customer or the owner of the original artwork.


Original Paper Art Returns:

Original paper artwork will not be returned unless requested. You are responsible for any expedited or specialized shipping costs.


Use of Logos:

The purchaser must indemnify Target Promotional Products / PromosOnline.com of any liability arising out of or relating to any actual or alleged infringement of trademark, copyright, service mark, etc.

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Special Services:

Rush Services
Artwork & Logo Design
Packing, Warehousing & Fulfillment
Custom & Overseas Sourcing

Rush Services:

We love a challenge. Even more, we love getting it done right. The first time. Most of our products are available with rush service, even if not stated. And, we can pressure the factory team to light a fire, getting it there when you need it. If you need it fast, ask for rush service! One of the reasons we can offer rush production on so many promotional items is our buying power, industry knowledge and our relationship with factories. Whether we need to locate an alternate source for your product or have it produced in less than the standard turnaround, we have the knowledge and tools to make miracles happen. And, We guarantee to try our best.


Artwork & Logo Design

Our in house art department is unusually talented and highly experienced and layout, design and color, usually at no charge. We can offer several choices of fonts, clipart and layout for free. They will surprise us and you at their gift for getting it the way it’s supposed to look! Should your art need serious and extensive CPR, we will notify you of any possible charges in advance. We also an provide you extensive but inexpensive design using our cast of talented and creative artists to best capture your image. Ask for a quote for our custom logo & design custom work team.


Packing, Warehousing & Fulfillment

Don’t have room for 100,000 widgets is your basement? Need 2,000 envelopes mailed out on Tuesday? No sweat. call us at (718) 888-9858 or click here to email us, and ask about our warehousing or slow & staggered shipping option. We want your event to be done right the first time.

If you're planning to do a mailing, whether it's 50 holiday gifts or 5,000 promotional items, PromosOnline.com can provide fulfillment services to meet your needs. If you're considering doing a mailing in-house, think ahead about who would do it, if they have the time, and how much that time is really worth. With our resources and infrastructure, chances are it's actually less expensive for us to do it for you. Having us do what we do best lets your staff focus on what they do best.

We can offer customized solutions to fit your needs. From special packaging and inserts to shipping method and schedule, we can execute your fulfillment project to your exact specifications. Want a brochure in the pocket of the item you're sending? No problem. Let us know exactly how you want each package to look when it is received and we can make it happen.


Custom & Overseas Sourcing

If you need unique merchandise, or simply want to take advantage of the opportunity to produce goods at a lower cost overseas, we have the expertise to make the process almost as easy as sourcing domestically. PromosOnline.com has excellent overseas resources, so if you have enough lead time and are ordering an appropriate volume, we can manufacture your order overseas at a considerable savings. Our overseas resources produce the same great quality product as what we source domestically and deliver reliably.

In addition to saving money with overseas sourcing, you often have the option to create the product in custom colors, even PMS matching the exact colors of your logo. For bags, hats and apparel, you may also have additional customization options that are only available when producing items overseas. These include having your logo woven into or printed on fabric prior to assembling the finished product, or having custom labels sewn right in.

Looking for something that doesn't exist? Even if what you want doesn't exist yet, we can help you make it.. PromosOnline.com can manage the entire process, from developing specs to overnighting production samples so you're confident that the final product is exactly what you wanted.

We have experience taking products from concept to completion for product types as diverse as apparel, bags, toys, ceramics and more. Using your initial design instructions, such as sketches and photographs, our team of product design experts is able to create digital designs to show you what the finished product will look like. Once those designs are approved, prototypes are made for evaluation. Once these are perfect, a production sample and then the actual production run are completed.

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General Policies, Terms & Conditions:
Pricing

Specials Offers, Website Pricing
Lowest Price Guarantee
Promotional Incentives
Free Gift
Satisfaction Guarantee

Placing Orders

Order Changes
Sales Tax
Payment Terms & Options
Warranties, Merchandise Quality & Consistency
Production, On Time, Shipping & Transit Delays
Policy

Terms of Purchase and Acceptance
Cancellation and Returns
Claims, Adjustments, Refunds, & Credits
Returned Checks/Chargebacks
Special Notice
Applicable Law
California Prop 65 Law
Liquid and Measurement Capacity


Specials Offers, Website Pricing:

We constantly strive to provide superior savings, quality merchandise and the best offers around. We have heavily invested in today’s technology to supply you with our best product at our best price. Should a special offer or price be available on our website, we encourage you to take advantage of a great deal. Please note that occasionally, human or technology errors occur and incorrect information or pricing may be offered. While we would like to accommodate you in taking advantage of this error, we ask your understanding in us notifying you of this error, and the resolve to doing the best we can to meet your needs. All prices and information contained on this website are not binding and subject to change. We make every effort to keep prices as listed, correct and up to date. To confirm any information, we request your diligence in contacting a sales professional at (718) 888-9858 or click here to email us, prior to placing your order.


Lowest Price Guarantee:

We consider our pricing and merchandise to be the best in the business. Should you find an identical item from another manufacturer, advertised lower than our rock bottom pricing, we urge you to notify us, and we will beat that price. We must be notified prior to placing your order, as we often will sell an item at a lower than usual price to ensure a repeat customer, or to strengthen our relationship with an existing customer, and our margin structure must be planned in advance. Items must be of identical manufacturing methods, origin, and of same quantity. Excludes conditional, limited or one time offers, sales, one of a kind items, closeouts or discontinued items.


Promotional Incentives:

From time to time we extend our gratitude to you for joining our email list, mailing list, and customer list, or as a purchase incentive by offering promotional offers and/or coupons or coupon codes. Our current offer of coupon codes for a $25.00 or $55.00 credit applies to new, non current customers and/or companies/institutions who have either never previously signed up to our email list before, and/or never previously ordered from us before and have not previously redeemed this offer. To qualify, merchandise total must be greater than $350.00 or $550.00, respectively. The order total, for the purposes of the qualifying threshold, is the total dollar amount of merchandise purchased and does not include freight, art, screen or setup charges. This coupon offer must be redeemed by entering the code into the shopping cart, mentioned verbally or by email when placing your order, and cannot be applied once order has been processed. Credit will be applied to final invoice and may not be reflected in shopping cart. These offers are non transferable and may be cancelled at any time, without advance notice. Does not apply to certain low volume, sale, closeout or discounted items, or to orders with other discounts. Offers cannot be combined together with other offers, discounts or incentives. Limit one per customer, company or institution. Ask your sales representative for further details.


Free Gift:

Customers will receive 100 free pens of your choice of either "Slimster" (standard colors only), "Tropical", or "Sleeker" on orders of $250 or more with the coupon code "PENFREE". $4.95 reduced shipping and $1.99 setup charge will be added to your order. Order total does not include freight, art, screen or setup charges. This offer must be mentioned verbally or by email when placing your order, and cannot be applied once order has been processed. Free pen purchase will not be reflected in shopping cart. This offer is non transferable and may be cancelled at any time, without advance notice. Does not apply to certain low volume, sale, closeout or discounted items, or to orders with other discounts. Offers cannot be combined togther, or with other offers, discounts or incentives. Limit one per customer, company or institution. Ask your sales representative for further details.


Satisfaction Guarantee:

Our goal is your complete satisfaction on every order, each and every time. We guarantee your satisfaction on our merchandise and stand behind the products we sell. To be sure we meet this standard, we offer premium quality promotional products in a range of prices and materials. Should your order deviate from the high quality product we produce or not be complete in any way, we will replace, credit, or refund your order. Just notify us within 1 day of your products’ arrival and we will resolve the issue. Some replacements, credits or refunds may require merchandise return. Items made and/or printed as ordered and/or do not deviate from industry standards are not subject to return, credit or refund.

If you have any suggestions. comments, concerns, critique or praise on how we can be of even better assistance, let us know by calling us at (718) 888-9858 or click here to email us.


Order Changes:

We understand the fast pace environment of the changing world, changing deadlines and change in business. Should your submitted order require any change at all, be it artwork, color, address or other, we require you notify us immediately to accommodate you. Once an order is submitted, it is streamlined through our fast order entry and production system. This highly efficient allows us to maintain our low prices and fast turnaround. As a general rule, we can accommodate changes to a submitted standard production order, provided that we are notified within 1 hour of a standard production order submission, and 15 minutes of a rush order. Once this time frame has past, we cannot accept any changes to your order, and you will be billed accordingly. Should there be a need for changes to an order, please contact a sales professional at (718) 888-9858

Sales Tax:

We are required by law to collect all applicable sales tax for the State of Florida. Any entity that is tax exempt must submit their resale / tax exemption certificate by fax to (718) 461-1959.


Payment Terms & Options:

By the nature of custom merchandise, once you place an order, the product becomes exclusively yours. It is for this reason, that once we process and fill an order, we require payment in full, up front. This method ensures a smooth and timely production flow, without the need to delay release of shipment to request payment. If you require special billing arrangements, or are interested in terms, we extend delayed payment terms on qualified repeat orders to individuals, Corporate Accounts, Government and Educational Institutions. Should you or a purchasing agent require specific assistance, we encourage you to contact a sales professional at (718) 888-9858, or click here to email us, prior to placing your order. Feel free to fill out a credit application to fax in with your PO, and it will be reviewed for approval by our corporate sales team. Click here for our Credit Application


Warranties, Merchandise Quality & Consistency:

We stand behind our product. Should our product not stand up to your standards, we’d like to know. Please be accommodating in understanding that all products will not necessarily stand the test of time, hardship, misuse or abuse. Should our product fail in its quality or consistency, please contact a sales professional at (718) 888-9858 and inform us of the nature of the problem. Should we fail to live up to your expectations, we will do our utmost to guarantee your satisfaction in making it right, within reason. All products, inks, resins, images, imprints, placement and technical production processes are judged by the industry standard and subject to industry tolerances. Products are not deemed acceptable for industrial or commercial use. Slight variations and tiny imperfections in product & batch color, glassware, ceramics and other items are not considered flaws and may vary from batch to batch. There are almost always slight differences in diameter, height, and other properties. Color variations in plastic, glass and metal products are considered normal. Listed ounces and weights will vary. If you have a specific need for an exact color, we suggest that you order a product sample prior to ordering to determine that a product size, color, weight or other properties meet your needs. We will not be held responsible to meet standards imposed by other manufacturers or vendors of previous purchases in regard to these tolerances.


Production, On Time, Shipping & Transit Delays:

Our state of the art, highly advanced production facilities allow us exceptional speed and accuracy. If we promise to get your order out in time, we stand by our word. Should we fail to live up to our promise, we will do our utmost to guarantee your satisfaction in making it right, within reason. We want you to love our product and our service. Should there be a delay beyond our control in shipping or transit time, recourse rests solely with the carrier. Federal Express, USPS, common carrier, UPS ground, 3 day select, 2 day or overnight service transit time guarantee is issued only by the freight operator and cannot indemnify us. Production times are not guaranteed beyond a refund of rush production charges. On a case by case basis, we will do our best to reroute, upgrade or change service to accommodate you and get it right, regardless of who is to blame. Should you have a specific “tight” in hands date and not respond to our attempts to contact regarding faster freight service needed, items will ship on our schedule and we will not be subject to penalty or consequences.


Terms of Purchase and Acceptance:

Your submission of an online order by clicking "Submit Order", or submittal of an email order, telephone or fax order, or your signature on our fax acknowledgement, initial or follow up confirmations and/or art proof approvals, by either shopping cart, or online correspondence is a firm order and a continuing binding contractual agreement, not subject to cancellation, returns or refunds, in part or in whole, (except per the terms found in section entitled "Cancellations and Returns"), or to changes (except per the terms found in the section entitled "Order Charges") between you, (either individually and/or personally, or as a representative of a DBA, Corporation, LLC, Government, private or other public business or entity), Target Promotional Products, www.PromosOnline.com, and/or it’s affiliates, in which you, either personally, or as agent, agree to be personally responsible for payment in full of any and all charges, art & setup charges, design & consultation services, freight costs, billed, unbilled or forwarded carrier or country import taxes, customs and/or import duties levies, and/or fees, production overruns, whether current or unbilled, and of your request to purchase our merchandise.

By placing this order now, you explicitly authorize us to charge your credit card and/or secure other means of payment for these costs, and for any shipping, overrun, or other future unbilled costs as they come due, without prior notice. You further indicate that you have reviewed and agree to all of the notices in the "General Policies, Terms and Conditions" and specifically in the paragraphs shown here, entitled: "Art Proof Acceptance", "Imprint & PMS Colors", "Warranties, Merchandise Quality & Consistency", "Cancellations and Returns", "Payment Terms and Options" and "Minimum Order Quantities, Overruns & Underruns", "Liquid and Measurement Capacity", found above.

You also understand and accept that:

1. Production time, shipping transit time, and arrival request dates (aka "In hands By" and aka "Date Needed By") is offered as a courtesy only and are not guaranteed, and generally depend on timely document return (which is determined by us) with no changes.
2. Late return of docs void any requested or required dates.
3. Production will still commence without notice or warning to tardiness of request dates.
4. Merchandise received late/after requested or "must have by" dates, due to carrier, customs clearing, paperwork or other delays are not reason for dispute, refusal or return as factory provided production service as per terms of order.
5) If merchandise has not yet shipped, and you decide to cancel this order or chargeback or dispute this charge, you explicitly understand that we have spent significant time and resources to prep your order and agree to be charged a separate order prep charge of $75.00 for our artists' and technicians' time to manufacture and burn your artwork onto physical screens, even though you may not have received actual merchandise.

Confirmations & Proofs: Unless expressly notified in writing otherwise, we may begin designing, drawing, burning physical screens of your artwork and production of your order immediately, without sending or receiving any other forms of confirmation, order and/or art proof approvals, and does not constitute neglect, inaction, or the right to cancel or refuse your order, as written, electronic and/or verbal confirmations and approvals are provided as a courtesy, and to maintain our own internal quality control measures. Art proofs are not a photo of the actual item, and not intended to be an exact version, color, or specifics of what the final product will look like. They are only provided as a courtesy to show an approximate, and not exact version of the overall layout and placement of artwork.


Cancellations and Returns:

Any order cancellations must be done in writing (by either email or fax) and must be confirmed by telephone within 30 minutes of a standard production order and within 10 minutes of a rush order. After this time frame, we reserve the right to recover the full costs of production and shipping associated with your order, regardless of whether: 1. changes made after this time frame were not implemented, 2. your merchandise has or has not shipped, 3. merchandise will not arrive to you by your deadline/required date, 4. your return or refusal of merchandise for non-satisfaction or for any reason other than incorrect logo, emblem or text printed. We also reserve the right to bill a $50.00 cancellation charge plus 5% of order total. Any billable custom artwork, screen, setup, dies, additional & freight charges prior to his time frame are not refundable, not subject to cancellation, and will be billed, and not subject to dispute. You understand and agree to these terms and conditions and also agree to the "Terms of Purchase and Acceptace" (shown above) prior to placing your order.
If you have any questions about this policy, please contact a sales professional at (718) 888-9858, or click here to email us.


Claims, Adjustments, Refunds, & Credits:

Your satisfaction is our goal. Should you require any adjustments, refunds, returns or credits, or have any other claim, we would like to know. Call us at (718) 888-9858, or click here to email us, to inform us of you issue, and if we have made an error, we will do our best to either issue a refund, adjust your account, replace your merchandise, or do whatever it takes to get it right, within reason. Please ask about our refund and return policy prior to placing an order.


Returned Checks/Chargebacks:

In all cases where we have a check returned for insufficient funds, or credit card chargebacks, we will assess a $50.00 non-refundable fee.


Special Notice:

We are not liable for non-fulfillment of orders due to strikes, fires, inclement weather, act of g-d, or other causes beyond our control.


Applicable Law:

This site is created and controlled by Target Promotional Products, www.PromosOnline.com in the State of Florida. Therefore, the internal laws of Florida will govern these policies, terms, conditions, and disclaimers without reference to principles of conflict of laws. We reserve the right to make changes to our site and these disclaimers, policies, or terms and conditions at any time.


California Prop 65 Law:

The materials used in some ceramic and glassware items may contain lead and / or other chemicals known to the State of California to cause birth defects and / or other reproductive harm. For more information, visit the State of California’s website on Proposition 65. If this product is to be sold or distributed in California, a warning under California law, referred to as proposition 65, may be required. Please check with your California customer's and your legal counsel concerning warning requirements and methods.
If a glassware or ceramic item is to be sold or distributed in California, a warning label referencing Proposition 65 may be required to appear on all items sold or distributed in California. Please consult your legal counsel if you plan to redistribute these items in California. We are not responsible, nor liable for Proposition 65 warning labels nor lawsuits arising from Proposition 65 incidents in which customers were previously advised (verbally or through this terms and agreements of this website) to use said labels but declined their use.


Liquid and Measurement Capacity:

The size and liquid capacity noted on each of our products are only an approximation, and should not be construed as the exact size or capacity of the item. Sizes, capacity and other measurements are only serve as approximate generalizations and/or industry reference. Should you need precise or scientific measurements, please order a sample item to ensure it meets your needs. By ordering you agree to purchase the item as supplied. We cannot be held responsible for any inconsistent or incorrect measurements or capacity.

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Shipping Terms, Policies & Conditions:
Shipping Procedure

Shipping Origin
Handling
Palletizing
Shipping Weights
Best Shipping Method Choice
Export Documentation
Shipping Address

Change of Addresses
Incorrect Addresses
Residential Delivery

Special Shipments

Claims & Returns
Split Shipments
International Shipments
Third Party Shipping



Shipping Origin:

F.O.B. Point – Factory.


Handling:

Handling charges are not added to your order, and are usually minimized and /or included in your total price. All orders, including third party billing, when applicable, may be subject to handling charges. Ask your sales professional if this applies to your order.


Palletizing:

All truck shipments will be palletized and shrink-wrapped. A handling charge per pallet on third party billing or collect freight may be applied.


Shipping & Shipping Weights:

Shipping is calculated based on live UPS actual rates and are accurate and final. Should there be an error, please inquire prior to production. UPS charges dimentional weight on air freight and overnight services, for which we are not responsible for the difference in actual freight vs. quoted estimates. Please note, UPS classifies ground charges for oversized cartons 84" to 108" at 30 lbs. / carton. (Over 108" cartons are charged at 70 lbs. / carton).


Best Shipping Method Choice:

Unless specified, we reserve the right to select the best method of shipping, including overnight air service to meet the event date specified on your purchase order. We are not responsible for carrier delays.


Export Documentation:

We can process any needed export documentation. Should there be a fee, you will be notified in advance. Unless specified otherwise, we are not responsible for any duties or taxes. Any post shipping port, duties or fees will be billed accordingly.


Change of Addresses:

Change of address after order has been confirmed and processed will be charged $15 fee, provided order is still in house.


Incorrect Addresses:

Shipping addresses you supply are transferred into the UPS system at face value. Any errors in address or zip codes are subject to UPS regulations which currently charge $15 per carton charge-back, subject to change, which will be invoiced post shipping.


Residential Delivery:

We always recommend shipping to commercial addresses to reduce freight costs. If your order is to be delivered to a residential address and is not specified as such, you will be responsible for UPS/carrier chargebacks which will be invoiced post shipping. These fees, assessed by UPS are as high as $15 per carton.


Claims & Returns:

All shipments should be thoroughly checked upon arrival. We must be notified within 2 days of receipt of any defects, omissions or errors in manufacturing. Only authorized returns will be accepted. All shipments leave the factory in good condition after inspection. Claims for lost or damaged merchandise, or concealed damage should be filed with delivering carrier. Leave shipment intact and file claim immediately. Blank unassembled goods, 40% restocking charge. Blank assembled goods are not returnable except for product defect.


Split Shipments:

We understand the need to have merchandise sent to different locations at different times. Special instructions can be accommodated when notified in advance. Due to the complexity of the nature of split shipments, they require extreme care in processing and will incur an additional fee. Contact us to receive a custom quote by calling us at (718) 888-9858 or click here to email us.


International Shipments:

We can ship your internationally bound merchandise and are happy to offer you a custom shipping quote to get it there. In most cases, we can provide you with multiple international shipping quotes to get it there, at the best possible rate. Contact us to receive a custom quote by calling us at (718) 888-9858 or click here to email us.


Third Party Shipping:

As a general rule, due to our streamlined and efficient order entry, production, and shipping system, we cannot ship merchandise third party, or offer third party billing. In many cases, the shipping carrier confuses shipments billed to other shipping accounts, resulting in transit delays and incorrectly back billed freight charges. Unless it is absolutely required we strongly refrain from third party billing. If you absolutely must bill freight to a third party account, contact us to by calling us at (718) 888-9858 or click here to email to see if we can accommodate you.

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Privacy Policy, Legal, Copyright, Use of Trademarks & Security:

Privacy Policy
Browsing our site
E-Mail Privacy
Third Party Providers
Credit Cards
Use of Trademarks/Legal

Privacy Policy:

We respect and treat your privacy with complete confidentiality. Any information that you submit to us through our web site or email communications will not be sold or distributed to a third party for any marketing or business solicitation purposes, other than Display Advertising and Google Analytics features which we’ve implemented, and is based on Displayed Advertising. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager. Google also encourages you to visit the Google Analytics opt-out browser add-on


Browsing our Site:

Visitors are encouraged to browse our site as often as possible. At no time will we ask you for any registration or information, until you want to create a file of items that interest you, until you request a sample or place an order. 

The Information You Give Us: The information you submit to us is used solely for the purpose of simplifying and enhancing your shopping and ordering experience. We will request minimal contact information consisting of your name, company name, phone, fax, email address, shipping and billing address. We will recommend that you submit a login password in order to simplify future shopping visits, placement of orders and sample requests. Logging in allows us to create "Cookies" which enables us to recognize you as a returning customer. As new technologies become available, registering will allow you to access your present and past orders, and products you save for future consideration.


E-mail Privacy:

We will use your email address solely for correspondence regarding accurate and timely fulfillment of your order(s) and communicating any marketing efforts such as new promotional ideas, product selections, services and special offers. You may opt out from any such future marketing efforts at any time by clicking here

If you initially do not wish to receive any information other than that which is pertinent to your order(s) check the box provided on the Sign Up page or in My Account


Third Party Providers:

Shipping companies, fulfillment houses and any other vendors will only be supplied your information on an as needed basis to fulfill your orders. This is generally limited to shipping addresses and recipient phone numbers when required.


Credit Cards:

We do not maintain a record of the credit card you submit to us for payment once all order charges are complete. Submission of your card number to the appropriate credit card company is via encrypted transmission. Each time you place an order with Target Promotional Products, or www.PromosOnline.com, we will ask you for your current card information, to protect the security of your card.


Use of Trademarks/Legal:

The information and images on this website are protected by law under applicable trademark and / or trademark laws. No item on this website may be copied, republished, reproduced, reverse-engineered, or otherwise retransmitted in any format without the expressed written consent of Target Promotional Products or PromosOnline.com. We may provide links to Internet sites maintained by other content providers. We assume no liability for the content offered on these websites. We do not make any warranty, expressed or implied, on any of the products or services offered through third party websites.

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FREQUENTLY ASKED QUESTIONS - FAQ's:


Ordering FAQ's

Whats the easiest way for me to order? Do I have to order online?
How do I get my discount for joining your mailing list applied to my order?
Do you have any kind of Guarantee on your products?
Do you have a price guarantee? I found the same item elsewhere for less. Will you match their price?
Is there a printed catalog available?
Can I get a sample of an item?
How can I see what my imprint will look like before I order?
Can I get a pre-production sample?
What imprint colors are available?
Are there discounts on your pricing for resellers?
Can I change something on my order once submitted?
What is your cancellation/refund/return policy?
What is a “Screen Charge”?
What is a “Setup Charge”?

Payment FAQ's
Do I have to pay up front?
Can I pay by personal check?
Do you accept credit cards?
Do you accept Purchase Orders?
Do you offer terms?
When will my credit card be charged for my order?
Can I pay C.O.D. (Cash on Delivery)?

Art FAQ's
What is the best way to send you my imprint / logo / artwork?
Do you accept word & clipart files?
What types of files are best for my art?
Can you draw / create /fix art for me?
Can I fax you my art?
What size should I make my art?

Production, Product, and Shipping FAQ's
What are your minimums?
Can I buy blank merchandise?
What is production / lead / turnaround time?
How much is shipping on my order?
How fast can you ship? How long will shipping take?
Can I pick up merchandise directly and save on shipping costs and transit time?
Can you ship on my UPS / Federal Express / Shipping account number?
Do you ship blind? Do you drop ship?
Do you ship internationally or to APO and FPO?

Returns & Cancellations FAQ's

If I’ve changed my mind, can I cancel my order?
I don’t like the way the items came out. Can I return them?
Some items came damaged, misprinted or are missing. What do I do?


Ordering FAQ's

Whats the easiest way for me to order? Do I have to order online? 

How to Order, Step by Step:


Ordering is not as overwhelming as it seems. We always recommend that you ensure lowest and correct product pricing and availability by calling us, prior to placing your order.

You can either place the order by telephone with your sales professional, or continue to place your order through our easy online “instant quote“ order & checkout system in 3 easy steps:

1) Select Your Item:

 To begin, find your item and enter in your desired quantity and production type. Choose any add ons to your product, such as item color. Specify your imprint color and any additional info in the “Special Instructions” box. Add to your cart and begin the checkout process. You will be able to specify the imprint type and location after you have added the items to your cart.

2) Send Your Art:

 Once items have been added to your cart, follow the online steps to completing your order. Once the payment and shipping details of your order are completed & verified, select your artwork location, color and other options following the online process. You can either upload, email or mail your artwork to us. Please see artwork guidelines to ensure the best results. Once you have completed online, telephone, or email ordering, you will always be contacted by a sales professional to transition your order and artwork with complete accuracy. We will then begin the back end process to pull and count your product, allocate & prep our machinery, process inks, clean and prepare screens, and have production schedule your order for your time frame.

3) Approve & Return Order Confirmation & Art Proof:


You will receive an instant email order confirmation followed by a hard copy of an art proof approval by email or fax, along with the details and layout of your order & artwork, showing how it would appear on your product. To ensure correctness, we ask that you sign, date and return the approval by fax, or scan & email, in a timely manner and send back to us to complete order entry. Your order will then be matched with your artwork, and your product will be produced, boxed & shipped. Our quality control department will follow your order throughout, to ensure we maintain the highest level of production excellence and avoid any discrepancies or errors.


Do you have any kind of Guarantee on your products?

Absolutely. We unconditionally guarantee that any item purchased from us will be free from defects of material and workmanship. Any product found to be defective, will be replaced and/or credit/refund issued. Any defects or unacceptable items must be returned, with a return merchandise authorization number issued in advance. Call for more details.


How do I get my discount for joining your mailing list applied to my order?


If your merchandise total (not including freight, art, screen or setup charges) is more than $350.00, and you mention this offer when placing your order, (cannot be applied once order has been processed) your credit will be applied to final invoice. Since this is a limited time promotion, it will not be reflected in your shopping cart upon checkout. Please note that this offer is non transferable and may be cancelled at any time, without advance notice. Does not apply to certain low volume, sale, closeout or discounted items, or to orders with other discounts. Cannot be combined with other offers. Limit one per customer, company or institution. .


Do you have a price guarantee? I found the same item elsewhere for less. Will you match their price?


We will BEAT it! We are so confident in our absolute lowest pricing that we can offer our guarantee to have the best prices on our products. If you find it elsewhere for less, we guarantee to sharpen our pencils to beat any advertised price on the same product and save you at least 10% or more! Call for more information.


Is there a printed catalog available?


No, due to increasing paper & mailing costs we choose to keep our pricing competitive by eliminating overhead.


Can I get a sample of an item?


Yes! Sample requests are taken by email. We ask that you help defray costs by providing us with a Fed Ex or UPS shipping number, or provide us with payment for the nominal shipping charge. Due to the high level of sample request abuse, samples are charged per piece, which are credited to your order, when placed.


How can I see what my imprint will look like before I order?


Once you order we will send you an order confirmation and an art proof approval to view & sign off on prior to production. We ask you to review them, sign & return as quickly as possible to ensure on time delivery.


Can I get a pre-production sample?


Yes! Please include this request to the “Special Instructions” box during checkout, or contact us with your request. Most items have a nominal charge, usually $35.00 plus added production time for your order.


What imprint colors are available?


We can print your artwork in almost any standard color. Indicate any special colors needed in the special instructions box. For PMS match, a $45.00 PMS color match charge will apply. PMS color will be matched as closely as possible but cannot always be guaranteed. For specific color choices, click here.


Are there discounts on your pricing for resellers?


No. Our factory direct pricing as shown is already at our tightest margins and lower than industry standards. Should you choose to mark up pricing for your own profit, we will maintain your confidentiality.


Can I change something on my order once submitted?


Provided that we are notified by both telephone and email and no later than 3:00 pm EST, we can usually accommodate quantity, color, address and imprint color changes within 1 hour of a standard production order submission, and 15 minutes of a rush order. Although any changes made after this time may not be reflected on your order, we will do our best to accommodate you, usually at no charge.


What is your cancellation/refund/return policy?


Provided that we are notified on the same day of order submission, both by telephone and by email, and no later than 3:00 pm EST, cancellations with no penalty are accepted within 30 minutes standard production order submission, and 10 minutes of a rush order, based on the time stamp on your order submission. Orders are custom and considered final and shippable when placed. Orders must be cancelled in writing prior to production. Any charges incurred by us up until the time you cancelled will be charged including art charges, screen charges, dyeing costs, etc. Due to the custom nature of printed items they are not returnable or subject to refund unless the fault in production is ours. The blame for items not received on time lays solely on UPS or the shipping carrier. For more information, see Production, On Time, Shipping & Transit Delays.


What is a “Screen Charge”?


Screen charges are charged per color imprint, per item. Merchandise with no imprint or logo will not be charged a screen charge. Screen charges are charged to cover the cost of cleaning, chemically coating, proofing, and preserving a custom screen to print your unique logo or imprint. Although not all screens can be saved once used, we usually save the screens for up to 2 years allowing identical re-orders to be placed with a lower, “exact re-order” screen charge. A screen is coated with a photosensitive chemical, and your imprint/logo is then washed out. This allows ink to be pushed through the open areas, pressing the ink onto your item. Each product has a screen shaped and created specifically for that product.


What is a Setup Charge”?


Setup charges are waived on orders or combinations of orders greater than 1000 pieces. Standard merchandise with no imprint or logo will not be charged a setup charge. Setup charges cover the complex cost of processing, setting up, calibrating, printing, drying, and test running the product on your order from start to finish. This is critical to ensure achieving quality results. One completed, the results are sent to our quality control department, and once approved internally, the order is released into production.



Payment FAQ's


Do I have to pay up front?


Yes. Since we custom manufacture our products with your imprint, we generally require payment in advance.


Can I pay by personal check?


Yes. Please note that personal checks may delay processing to allow for clearing time. Company checks will be processed as usual.


Do you accept credit cards?


Yes. We proudly accept VISA, Mastercard, American Express and DISCOVER


Do you accept Purchase Orders?


Yes. Government and Educational PO’s are accepted for standard orders. Large purchases will require a credit application, available here


Do you offer terms?


Yes. We offer flexible payment options for regular customers. A credit application is available here. We generally do not offer terms for first time or one time orders.


When will my credit card be charged for my order?


Once your order is reviewed and confirmed we will authorize a charge on your credit card.


Can I pay C.O.D. (Cash on Delivery)?


No. Due to the possibility of errors in both C.O.D orders’ shipping and delivery and the complexity of confirming payment credit, we no longer offer payment by C.O.D.



Art FAQ's

What is the best way to send you my imprint / logo / artwork?


Email: artwork@promosonline.com
Please review our email art requirements here

or mail to our art department:

PromosOnline.com
Customer Service Department
361 Beach 12th Street
Far Rockaway, NY 11691-5503

When mailing art, be sure not to write on, fold, use staples or paper clips on your art. Best to sandwich between 2 stiff paper boards. We suggest enclosing a photocopy for marking any instructions. Be sure to note if art needs to be returned. If not indicated, it will be discarded.


What colors of ink or thread can I choose from for printing colors or embroidery?

We can use most standard colors of ink and thread. For a list of classics, click here.


What fonts can I choose from to use in my artwork?


We hundreds of font typestyles in our art room. For a list of most commonly used fonts, click here.


Do you accept word & clipart files?


Although embedded and clipart files are low resolution and may not always work, send us what you have and we’ll do our best to make it work.


What types of files are best for my art?


For 1 color art, we suggest a .tif or .tiff file reduced down to 1 color (black & white), (aka 1 bit) and saved for PC (not Mac/Apple). Reducing to greyscale also will reduce file size for easy transport. Its always best to crop out unused area.

For multi color art, we suggest vector art files such as .eps .ai .psd. To preserve font integrity, we suggest text saved to curves and saved for PC (not Mac/Apple). We can also use .pdf and other popular formats.

JPEG and GIF files are low resolution files, and we prefer to use the above listed files. As a rule, send us the best type of file you have and we will do what it takes to make it a perfect sharp crisp and clean imprint.


Can you draw / create /fix art for me?


Absolutely! Our in house art department is unusually talented and highly experienced and layout, design and color, usually at no charge. We can offer several choices of fonts, clipart and layout for free. They will surprise us and you at their gift for getting it the way it’s supposed to look! Should your art need serious and extensive CPR, we will notify you of any possible charges in advance.


Can I fax you my art?


We certainly don’t recommend faxed art, but if that’s the best you’ve got, send it, and we will do what it takes to make it a perfect sharp crisp and clean imprint.


What size should I make my art?


Each product has its own imprint area. If you aren’t sure, call us at (718) 888-9858 and ask!



Production, Product & Shipping FAQ's

What are your minimums?


Most items are shown at their lowest possible minimum quantity. If you need fewer, call us to see if we can meet your needs.


Can I buy blank merchandise?


Most items we offer can be purchased with no imprint. In most cases, we do require purchasing a case minimum, at a lower cost price. Call us to find out specific product information.


What is production / lead / turnaround time?

We usually get your item out the door in less than 7 working days. We offer Fed Ex and UPS Ground, 3 Day Select, 2 Day and Next Day shipping. Determining exactly when they arrive will depend on your choice of delivery service. If you need an exact date of delivery, or have a specific date needed, please call or email. Standard production time differs by product, and ranges from 24 hours to 21 working (business) days. Many items are available faster using our rush service. Although your order is processed immediately, actual production time begins to count the day after all order and art approvals are received. Rush production time may begin sooner. Ask us for an exact date for a specific item. We’re glad to help.


How much is shipping on my order?


We want to save you money. To keep prices on our products the lowest in the industry, we need to calculate shipping costs after you place your order.
That way, we can get an actual "live" shipping cost from UPS, and compare prices to get you the lowest shipping cost possible. Since online shipping calculators are highly complex and not exact, we choose to not inflate the shipping cost. Call us at (718) 888-9858 for a quick and instant quote from a live person, or click here to email us. The cost of shipping is determined by your location and weight and is calculated once your order is placed. Actual shipping costs will be billed accurately according to what actually ships, and billed on your final invoice.


How fast can you ship? How long will shipping take?


We ship standard domestic orders by UPS ground. UPS does not guarantee ground service delivery time, which ranges from 1 to 6 days, but has 99%+ reliability, as an industry leader. In the event there is a need for faster service, we can ship UPS 3 Day, 2 Day or Overnight service. We will occasionally ship using Federal Express or Federal Express Ground Service. Non domestic, Alaska, and Hawaii orders will usually ship via USPS. Ask for more details if you have a specific need.


Can I pick up merchandise directly and save on shipping costs and transit time?


Our items come from different facilities across the United States. We try to select a location based on most flexible production schedule and a location closest to you, to minimize your freight costs. Because of the last minute selection process, it makes it difficult, if not impossible to tell you in advance where your items will ship from. Should it be imperative that you pick up your items personally, let us know, and we will try to accommodate you.


Can you ship on my UPS / Federal Express / Shipping account number?


In our experience, when we break from our streamlined production methods, there tend to be errors. We have found, that when we attempt to bill 3rd party, among other problems, we often we get billed by the carrier, just the same. The process to correct this is tedious. As a result, unless it critical, we decline shipping via 3rd party billing.


Do you ship blind? Do you drop ship?


Yes! Many distributors, wholesalers and other companies use us to ship to their end customers as our factory-direct prices allow for sizeable profit margins. Simply indicate in the “Special Instructions” box during checkout that you need the order blind drop shipped and we will not place return info on the boxes and there will be no invoices or packing slips.


Do you ship internationally or to APO and FPO?


We ship directly from the factory. APO and FPO shipments are no problem, and we appreciate military orders and offer unconditional 30-day billing to our military friends. We can and do ship large quantities directly to anywhere in the world. Be sure and notify us of ANY special sizing or labeling requirements for APO shipments.



Returns & Cancellations FAQ's

If I’ve changed my mind, can I cancel my order?


Usually, orders are not cancellable once confirmed. Should a situation arise, call us immediately at (718) 888-9858, and we’ll see what can be done to minimize the expense of an unneeded order.


I don’t like the way the items came out. Can I return them?

If there is an error in the production or damage in shipping, we will rectify the situation by replacing, refunding or crediting your account. Let us know what the problem is, and we will do our best to make you are happy. 


Some items came damaged, misprinted or are missing. What do I do?

Call us immediately at (718) 888-9858. Most damages are usually from transit, and insured for reimbursement by the shipper. We can guide you through the process. Be sure to keep the original packaging and items for insurance inspection. Any misprints or missing items will be tracked down and problem solved so you get what you ordered.